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Questions, answered with numbers

6 groups

Cost

What does a website cost?

Landing page CHF 1’900. Business website Starter CHF 3’900, Professional CHF 7’900, Premium from CHF 14’900 (quoted). All prices exclude VAT. Every service page shows its price.

Are the prices final?

The price is fixed once the scope is agreed after the free call. If you change the scope later, we quote the change before we do the work.

Is VAT included?

No. Prices are in CHF excluding VAT. Swiss MWST of 8.1% is added in the cart and on your invoice.

How and when do I pay?

By invoice with a QR-bill: 50% at kickoff and 50% before launch, payable within 10 days. Monthly plans are billed monthly. Card and TWINT run in test mode for now and take no money.

What if I need something that is not in the package?

Add-ons are priced on the Pricing page. Anything else is quoted in writing before we start. Hours cost CHF 140.

Timeline

How long does a project take?

Landing page 1-2 weeks. Starter 3-4. Professional 5-7. Premium 8-12. Redesign 4-6. Weeks count from kickoff and assume your material and feedback arrive within three working days.

What do you need from me to start?

Your goal, your logo and brand files if you have them, text and images (or a copywriting order), access to your domain, and one person who gives feedback. The full list is on the Process page.

Can you start sooner?

Priority kickoff (+CHF 290) starts your project within three working days instead of ten. It moves the start, not the build time.

Languages

Which languages do you work in?

English, German and French. This site exists in all three.

Is the copy translated or written?

Written for each language, not run through a widget. We use Swiss conventions: ss instead of ß, formal address and CHF.

Can I supply my own text?

Yes. We place it and check it fits. Copywriting and translation are optional at CHF 120 per page.

Hosting and ownership

Do I own the site?

Yes. Files, design and content are yours once the project is paid, and your domain stays in your name. No lock-in.

Where is my site hosted?

With a host of your choice, in your name. Hosting fees go to the provider and are not part of our packages. We help you set it up.

Is the site legally compliant?

Imprint, privacy and cookie pages and a consent banner are included, set up for revFADP and GDPR where applicable. We are a design studio, not a law firm, so have a lawyer check the texts for your business.

Care

Do I need a care plan?

No. But sites age. A plan keeps updates and backups from being forgotten.

What is in each plan?

Basic CHF 49: updates, security patches, backups. Plus CHF 129: Basic plus one hour of changes. Pro CHF 249: three hours and uptime monitoring.

Can I cancel a monthly plan?

Yes, any month, by email before the month ends. The plan runs to the end of the month you paid for. There is no refund of the current month.

Buying online

Can I really buy a website in a cart?

Yes. Fixed packages and add-ons go in the cart. Premium websites and e-commerce are quoted, because their scope varies too much for one price.

Is the payment real?

Card and TWINT run in test mode for now, so no money is taken. Choose invoice, or place the order and we confirm it by email and send a QR-bill.

What happens after I order?

We email you within one working day to schedule your kickoff. Standard kickoff is within ten working days.

Can I cancel an order?

Free cancellation before kickoff, with a full refund. After kickoff, you pay for milestones completed or in progress. Monthly plans cancel monthly. The Refund policy has the details.

Still unsure? Talk to us.

Thirty minutes, free. We answer what's left.

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+41 79 742 55 07
support@replace-design.com

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