Terms and conditions
The rules that apply when you order from replace-design GmbH.
Last updated: 4 November 2026
- Prices in CHF, excluding VAT. MWST 8.1% is added.
- Payment by invoice: 50% at kickoff, 50% before launch.
- Free cancellation before kickoff. See the Refund policy.
Scope
These terms apply to all offers, orders and contracts between replace-design GmbH, Hauptstrasse 2, 6145 Fischbach LU, Switzerland (UID CHE-482.917.356 MWST), "we", and our customers, "you". Our services are aimed at businesses and professionals. Different terms apply only if we agree them in writing.
Offers, prices and VAT
The packages and prices on this website are offers to the extent stated. Prices are in Swiss francs (CHF) and exclude VAT. Swiss VAT (MWST), currently 8.1%, is added at checkout and on the invoice. Premium websites and e-commerce are quoted individually. A written quote is valid for 30 days unless it says otherwise.
Orders and contract
When you place an order in the cart, you make an offer to buy the chosen package. The contract is formed when we confirm your order by email. For quote-only work, the contract is formed when you accept our written quote. We may decline an order, for example if we cannot take on more work at the time. In that case, we refund anything you paid.
Scope, review rounds and changes
The scope is what the package page, the order confirmation or the quote lists. Each package includes the review rounds it states. Work outside the scope, or beyond the review rounds, is quoted in writing before we start, at CHF 140 per hour unless agreed otherwise. Small corrections within a review round are included.
What we need from you
You provide text, images, access and feedback on time. Stated timelines count from kickoff and assume your material and feedback arrive within three working days. If they arrive later, the timeline moves, and we give you the new date in writing. You confirm that you have the rights to the material you give us.
Payment
Unless we agree otherwise, we invoice 50% at kickoff and 50% before launch. Invoices are payable within 10 days. If you pay late, we may pause the work and charge default interest of 5% per year. Card and TWINT payments run in test mode on this website and take no money. We then confirm your order and invoice you.
Monthly plans
Care plans and the SEO growth plan are billed monthly, starting with the first month at order. You may cancel with effect from the end of any month by writing to support@replace-design.com before the month ends. We do not refund the month in progress. Hours included in a plan do not roll over.
Rights to the work
When the project is paid in full, you receive the rights to use the delivered designs, texts and files for your business. Until then, we keep the rights. Third-party material, such as fonts, stock images and software, remains under its own licence. We may show the finished work in our portfolio unless you object in writing.
Acceptance and defects
Please check delivered work promptly. If you find a defect in the agreed scope within 30 days of launch, we fix it free of charge. Changes you request that are not defects are changes under section 4.
No guarantees of results
We do not guarantee search rankings, traffic, sales or the answers of AI assistants. We deliver the work described in the scope.
Liability
We are liable without limit for intent and gross negligence and for injury to life or health. For slight negligence, we are liable only for direct damage and only up to the fee you paid for the project concerned, as far as the law allows. We are not liable for indirect damage or lost profit. We are not liable for failures of third-party services we do not control, such as hosting, payment providers or platforms.
Third-party services
Hosting, shop platforms, payment providers and similar services are provided by third parties under their own terms and fees. You contract with them directly unless we state otherwise.
Concept projects
The projects under "Work" are fictional concept projects. They are not offers and do not promise results.
Applicable law and jurisdiction
Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Lucerne, Switzerland, unless mandatory law provides otherwise.
Changes to these terms
We may change these terms. The version in force on the day of your order applies to that order.
Reach us directly
support@replace-design.com
+41 79 742 55 07
Hauptstrasse 2, 6145 Fischbach LU, Switzerland