Refund and cancellation
How cancellation, refunds and rescheduling work for project work, monthly plans and calls.
Last updated: 4 November 2026
- Before kickoffFull refund.
- After kickoffMilestone-based.
- Monthly plans and callsCancel monthly. Free reschedule up to 24 hours before.
Before kickoff
You may cancel an order free of charge before kickoff. We refund everything you paid, including a priority kickoff fee, or we cancel the invoice. Kickoff is the day we begin the first project work, as confirmed in writing.
After kickoff
After kickoff, you pay for the milestones completed or in progress when you cancel. The milestones of your project are listed in your order confirmation or quote. Fees for milestones that have not started are refunded or not invoiced. Per-page items such as copywriting and translation are charged for the pages delivered or in progress.
Monthly plans
Website care and SEO growth plans cancel monthly. Send your notice to support@replace-design.com before the month ends. The plan runs to the end of the month you paid for. We do not refund the current month.
Consultation calls
The 30-minute consultation call is free. You may reschedule or cancel it free of charge up to 24 hours before the appointment. If you do not show up or cancel later, we may release the slot. Because the call is free, no fee applies.
Quote-only work
For Premium websites and e-commerce, the cancellation terms in your written quote apply. Without a different term, sections 1 and 2 apply.
Defective work
If delivered work does not match the agreed scope, we correct it free of charge, as set out in the Terms. If we cannot, we refund the fee for the part concerned.
How to cancel
Write to support@replace-design.com with your order reference or call +41 79 742 55 07. We confirm your cancellation in writing.
How refunds are paid
We refund within 14 days of confirming the cancellation, to the payment method you used. If you paid by invoice, we cancel or credit the invoice and refund anything you already paid to your bank account.
Reach us directly
support@replace-design.com
+41 79 742 55 07
Hauptstrasse 2, 6145 Fischbach LU, Switzerland